RETURNS

Returns

You have 14 calendar days to return an item from the date you received it. This means that the items will need to be received by the 14th calendar day.

You will be required to initiate the return within 3 calendar days of receiving your item. Claims for any damage must be received within the first 48 hours of delivery. This will be tracked by the confirmation of delivery from the shipping carrier. 

Items prohibited from returns:

* There are NO returns/refunds on any item that was purchased while on sale. For items reduced by a discount or automatic markdown, all sales are FINAL. 

* Pre-ordered items.

* Items purchased with Store Credit.

* Custom items and custom orders.

* Items damaged in transit. For more information on filing a claim please visit our FAQ page.

* To be eligible for a return, your item must be unused and in the same condition that it was sent in.

* Your item must be in the original packaging and with all original tags.

* In the event that an item received as a part of a promotional offer, ie “Buy X and get X at a discounted rate,” must be returned, in order to be accepted and qualify for a return the entire bundle needs to be returned unused and unworn.

* Returns for any issues not caused by J.Delor , customers are responsible for return fees. 

* If we issue your return label, the cost of return shipping will be deducted from your refund/store credit.

* If you prefer to use your own return method, you will be responsible for paying the shipping costs for returning your item. Tracking numbers are required on returns.